Terms of Service

TERMS OF SERVICE

Last Updated: June 2026

1. Overview

Welcome to Keranailz.

These Terms of Service ("Terms") govern your access to and use of the Keranailz website, products, services, and related content. By accessing our website or purchasing any product from us, you agree to be bound by these Terms.

If you do not agree with these Terms, you should not access or use our website.

Throughout these Terms, the terms "we," "us," and "our" refer to Keranailz.

2. Eligibility

By using this website, you represent and warrant that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You have the legal capacity to enter into binding agreements.

  • All information you provide is accurate and complete.

3. Products and Services

Keranailz offers cosmetic and beauty-related products.

We make every effort to accurately display product descriptions, images, colors, and specifications. However, we cannot guarantee that your device's display accurately reflects product colors or appearance.

Product packaging, specifications, and availability may change without prior notice.

We reserve the right to discontinue any product at any time.

4. Cosmetic Product Disclaimer

Keranailz products are intended for cosmetic use only.

Individual results may vary based on application methods, nail condition, lifestyle, skin sensitivity, and other factors beyond our control.

We do not guarantee specific cosmetic results, performance duration, or user outcomes.

Customers should carefully read product instructions before use.

If irritation, allergic reaction, or discomfort occurs, discontinue use immediately and seek appropriate medical advice if necessary.

5. Pricing and Payments

All prices displayed on our website are shown in the currency selected by the customer.

Prices may be changed at any time without prior notice.

We reserve the right to correct pricing errors, inaccuracies, or omissions.

Payment must be successfully authorized before an order is processed.

We accept payment methods displayed at checkout, including credit cards, debit cards, digital wallets, and applicable installment payment providers.

6. Order Acceptance

Submission of an order does not guarantee acceptance.

We reserve the right to:

  • Refuse any order;

  • Limit quantities purchased;

  • Cancel orders suspected of fraud;

  • Cancel orders involving pricing errors;

  • Cancel orders due to stock shortages;

  • Cancel orders that violate these Terms.

If payment has already been captured for a cancelled order, a refund will be issued to the original payment method.

7. Order Processing

Orders are generally processed within 1 to 3 business days.

Processing times may increase during:

  • Promotional periods;

  • Holidays;

  • High-volume sales periods;

  • Supply chain disruptions.

Customers will receive order confirmation and shipment updates via email when available.

8. Shipping and Delivery

Keranailz works with international fulfillment partners and shipping carriers.

Estimated delivery times provided on our website are estimates only and are not guaranteed.

Delivery times may vary due to:

  • Customs inspections;

  • Carrier delays;

  • Weather conditions;

  • National holidays;

  • Transportation disruptions;

  • Events beyond our reasonable control.

Keranailz shall not be responsible for delays occurring after an order has been transferred to the carrier.

Customers are responsible for providing accurate shipping information.

Orders returned due to incorrect addresses supplied by the customer may be subject to additional shipping charges.

9. Lost, Delayed, or Stolen Packages

If tracking indicates that a package is still in transit, customers should allow additional delivery time before requesting assistance.

If a package is marked as delivered but cannot be located, customers should:

  • Check with household members;

  • Check with neighbors;

  • Contact the carrier directly;

  • Verify the delivery address provided.

Keranailz may assist customers in opening an investigation with the carrier but cannot guarantee carrier decisions regarding lost or stolen packages.

10. Returns and Refunds

Returns and refunds are governed by our separate Refund & Return Policy.

By placing an order, customers acknowledge that they have reviewed and accepted our Refund & Return Policy.

11. Promotional Offers

From time to time, Keranailz may offer discounts, promotions, bundles, gifts, or special offers.

Promotions:

  • Cannot be combined unless explicitly stated;

  • May be modified or withdrawn at any time;

  • Have no cash value unless required by law.

12. Intellectual Property

All content available on the Keranailz website is protected by applicable intellectual property laws.

This includes, but is not limited to:

  • Logos;

  • Trademarks;

  • Product names;

  • Product images;

  • Videos;

  • Advertisements;

  • Website design;

  • Graphics;

  • Text content;

  • Product descriptions.

No content may be copied, reproduced, distributed, modified, published, or used without prior written permission.

Unauthorized use may result in legal action.

13. User Conduct

You agree not to:

  • Use the website for unlawful purposes;

  • Attempt to gain unauthorized access to our systems;

  • Interfere with website security;

  • Distribute malicious software;

  • Submit false or misleading information;

  • Abuse customer support services.

Violation of these provisions may result in account restrictions or legal action.

14. Reviews and User Content

If you submit reviews, comments, photos, videos, testimonials, or other content to Keranailz:

  • You grant Keranailz a worldwide, royalty-free, perpetual license to use such content;

  • You confirm that the content does not infringe third-party rights;

  • You understand that content may be used for marketing purposes.

We reserve the right to remove content at our discretion.

15. Third-Party Services

Our website may contain links to third-party websites, applications, or services.

Keranailz is not responsible for:

  • Third-party content;

  • Third-party policies;

  • Third-party services;

  • Third-party transactions.

Customers access third-party services at their own risk.

16. Disclaimer of Warranties

To the maximum extent permitted by law, all products and services are provided on an "as is" and "as available" basis.

Keranailz makes no warranties, express or implied, regarding:

  • Product performance;

  • Product suitability;

  • Continuous website availability;

  • Error-free operation.

17. Limitation of Liability

To the fullest extent permitted by law, Keranailz shall not be liable for:

  • Indirect damages;

  • Consequential damages;

  • Incidental damages;

  • Punitive damages;

  • Loss of profits;

  • Loss of revenue;

  • Loss of data;

  • Business interruption.

Our total liability for any claim arising from an order shall not exceed the amount paid by the customer for the product giving rise to the claim.

18. Indemnification

You agree to indemnify, defend, and hold harmless Keranailz, its affiliates, partners, suppliers, contractors, and service providers from any claims, damages, losses, liabilities, costs, and expenses arising from:

  • Your violation of these Terms;

  • Your misuse of the website;

  • Your violation of any law or third-party rights.

19. Force Majeure

Keranailz shall not be held responsible for any failure or delay in performance resulting from events beyond its reasonable control, including:

  • Natural disasters;

  • Epidemics;

  • Pandemics;

  • Government actions;

  • Customs delays;

  • Carrier disruptions;

  • Internet outages;

  • Labor disputes;

  • Supply chain interruptions.

20. Changes to These Terms

We reserve the right to update, modify, or replace any portion of these Terms at any time.

Changes become effective immediately upon publication on this page.

Continued use of the website following any modification constitutes acceptance of the updated Terms.

21. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the entire agreement between the customer and Keranailz.

23. Contact Information

For any questions regarding these Terms of Service, please contact:

Customer Support
keranailzonline@gmail.com

Response time: 24–48 business hours.